Returns and Refunds Policy
Last Updated: July 7, 2026
Overview
We stand behind the quality of our analytical reference standards. This policy outlines the conditions under which returns and refunds are accepted. Due to the nature of research chemicals and the strict quality control requirements for analytical reference standards, certain restrictions apply to ensure product integrity for all customers.
Eligibility for Return
Unopened Products
Unopened products in original, sealed packaging may be returned within 14 calendar days of delivery confirmation. All returns are subject to a 25% restocking fee. The buyer is responsible for return shipping costs. To qualify:
- Product must be in original, factory-sealed packaging
- Tamper-evident seals must be intact
- Product must not have been exposed to extreme temperatures, moisture, or light
- A Return Merchandise Authorization (RMA) number must be obtained prior to return shipment
Opened Products
Due to the risk of contamination and the inability to verify product integrity after opening, opened products cannot be returned under any circumstances. This policy protects all customers by ensuring that every product shipped from our facility has verifiable chain of custody and purity.
Refund Scenarios
| Scenario | Refund | Timeline |
|---|---|---|
| Order not yet shipped (cancelled by buyer) | 100% | 3–5 business days |
| Unopened product returned within 14 days (with RMA) | 75% (25% restocking fee) | After receipt and inspection (5–7 business days) |
| Product fails COA on independent verification | 100% or replacement | After verification (7–14 business days) |
| Wrong product shipped (our error) | 100% + return shipping covered | After receipt (5–7 business days) |
| Package lost in transit (carrier confirmed) | 100% or reship | After carrier investigation (14–21 business days) |
| Package damaged in transit | 100% or reship | After claim review (7–14 business days) |
| Customs seizure or rejection | Not eligible | — |
Non-Returnable Items
The following are not eligible for return or refund:
- Opened or used products
- Products with broken tamper-evident seals
- Products returned without an RMA number
- Products returned more than 14 days after delivery
- Packages seized, detained, or destroyed by customs
- Orders where the buyer provided an incorrect or incomplete shipping address
- Change-of-mind returns after the product has shipped (unless cancelled before dispatch)
How to Initiate a Return
- Contact us at [email protected] with your order number and reason for return.
- We will evaluate your request and, if eligible, issue an RMA number and return shipping instructions within 48 hours.
- Package the product securely in its original packaging. Include the RMA number clearly on the exterior of the package.
- Ship the return via a trackable carrier to the address provided with your RMA. We are not responsible for return packages lost in transit without tracking.
- Once received, we inspect the product (3–5 business days). If approved, your refund is processed to the original payment method.
Product Quality Guarantee
If you believe a product does not meet its stated specifications (≥99% purity by HPLC), you may submit an independent third-party laboratory analysis for our review. We will compare results with our retained batch sample. If the discrepancy is confirmed:
- Full refund or free replacement, at your option
- We will reimburse reasonable third-party testing costs (up to $150, with prior authorization)
This guarantee reflects our confidence in our quality control process. All products are HPLC-verified before shipment.
Refund Processing
Approved refunds are processed to the original payment method used at checkout. Processing times vary by payment method and financial institution:
- Credit/Debit Cards: 5–10 business days
- Cryptocurrency (USDC): 1–3 business days
- Store Credit: Issued immediately upon approval
Contact
For return inquiries, contact [email protected]. Include your order number in the subject line for faster processing.